Terms of Service

Last Updated: February 6, 2026

Welcome to the official website operated by Biotechnology (Shanghai) Ltd. ("we", "MELJEN") (URL: https://meljenskincare.com, hereinafter referred to as "this Website"). We provide you with website, mini-programs (such as official store and other mini-programs launched from time to time), official accounts and other services applicable to these Terms of Service (collectively referred to as "Online Services") in accordance with these Terms of Service, Privacy Policy and other term policies related to customer service (such term policies are deemed to be part of these Terms of Service and collectively referred to as "Terms of Service"). Please read these Terms of Service carefully. By accessing or using the aforementioned content or services, you agree to be bound by these Terms.

Registration and Account Use

Before registering as a member of this Website or purchasing products/services, you should have the civil capacity appropriate to your behavior as prescribed by the laws of the People's Republic of China. If you do not have the corresponding civil capacity, you should operate with the consent of your guardian, and you and your guardian shall bear the corresponding legal consequences according to law.

You should follow the prompts on the registration page of this Website and provide true, accurate, complete and valid personal information. After completing the registration procedure, you can obtain the member account of this Website and corresponding service permissions. You have the obligation to update your account information in time. If any loss or legal liability is caused by untrue, inaccurate, incomplete or invalid information, you shall bear it yourself.

You should properly keep your member account and password and bear full responsibility for all acts performed through that account and password. If you discover that your account has been stolen, leaked, etc., you should notify us immediately. We will assist in corresponding handling but shall not be liable for losses caused by failure to notify in time.

Privacy Rights

Please review our Privacy Policy to understand our privacy protection measures.

Product and Service Information

The product and related service information displayed on this Website (including but not limited to product efficacy, ingredients, price, specifications, inventory, etc.) is only for product introduction and service scope description and does not constitute a sales offer.

We will try our best to ensure the accuracy of the product and service information on this Website. However, due to factors such as Internet transmission characteristics and product batch differences, if there is information error, we will take the actual product and service as the standard and promptly correct the relevant information, without assuming additional compensation liability (unless otherwise prescribed by law).

Policies and Procedures Related to Purchases

Online service ordering of products is operated and completed through third-party service providers or distributors. All inquiries about products and orders should be made to them in accordance with the relevant policies and procedures of third-party service providers or distributors.

Any products, services and their samples provided to you by us through third-party service providers or distributors are for your personal enjoyment only. Any products, services and their samples purchased or received from us may not be sold or resold for commercial purposes. If we have reasonable grounds to believe that you have violated these Terms, we reserve the right to cancel the provision of any products or services to you, or reduce the quantity of related products and services provided to you.

Intellectual Property Statement

All content of the Online Services and their "look and feel", including but not limited to trademarks, logos, service marks, words, graphics, logos, button icons, images, sound clips, all data and data compilations and software as well as literature compilations (collectively referred to as "Content") are the property of MELJEN, our affiliates, partners and licensors, and are protected by laws including the "Copyright Law" and "Trademark Law". Without our prior explicit written consent, none of the content, data or any other part of the Online Services may be used, republished, reproduced, copied, sold, resold, accessed, modified or otherwise exploited for any purpose in whole or in part.

Third-Party Links and Content

This Website may contain links to third-party websites that we do not own or control. We are not responsible for the content, privacy policies, service quality and security of such third-party websites, nor do we warrant the products or services provided by third parties.

When you visit third-party websites, you should read and comply with their Terms and Policies on your own. We are not directly or indirectly liable for any losses or disputes caused by using third-party websites or services.

If this Website quotes or reposts third-party content, it is only for providing information reference. The views and accuracy of the relevant content have nothing to do with us, and we assume no liability for this.

User Code of Conduct

When using this Website service (including but not limited to comments, messages and other functions), you should comply with laws, regulations and public order and good customs, and must not post any content that is illegal, irregular, false, insulting, defamatory, infringing on others' rights or violating public order and good customs.

You shall bear full legal responsibility for the content you post yourself. If your content causes us or a third party to suffer losses, you shall bear corresponding liability for compensation.

You must not engage in any behavior that endangers the security of this Website or interferes with the normal operation of this Website, including but not limited to malicious attacks, implanting viruses, stealing account information, etc., otherwise we will pursue legal liability.

Termination and Modification

We may, at our sole discretion, for any reason (including but not limited to violation of these Terms), limit, suspend, pause or terminate your access and service to this Website at any time without prior notice and without assuming liability for breach of contract.

We have the right to modify these Terms at any time based on changes in laws and regulations, business adjustments, etc. If the modification content is a material change, we will notify you at least 30 days in advance through publicity on this Website.

After the modification of these Terms becomes effective, if you continue to access or use this Website, it is deemed that you agree to the modified Terms; if you do not agree, you should immediately stop using this Website and related services.

All provisions that by their nature should continue to be effective after termination shall continue to be effective after termination, including but not limited to ownership provisions, disclaimers, indemnification and limitation of liability.

Indemnification

You agree to defend, indemnify and hold harmless and its licensees and licensors, and their employees, contractors, agents, officers and directors from any and all claims, damages, obligations, losses, liabilities, costs or debts and expenses (including but not limited to attorney fees) caused by or related to: a) your use and access to this Service, or b) your violation of these Terms.

Limitation of Liability

In no event shall and its directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data loss, loss of use, loss of goodwill or other intangible losses, caused by: (i) your access to or use or inability to access or use this Service; (ii) any third party's actions or content on this Service; (iii) any content obtained from this Service; and (iv) unauthorized access, use or alteration of your transmission or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether we have been advised of the possibility of such damages, and even if the remedies provided herein are found to have failed to achieve their basic purpose.

Disclaimer

This Website and related services are provided in an "as is", "available" state. We do not provide any express or implied warranties, including but not limited to implied warranties of product merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free service.

We will regularly maintain and update this Website. If you cannot normally access the Website or use the service due to maintenance, updates or force majeure, technical failures or other uncontrollable reasons, we shall not be liable but will try our best to reduce losses caused to you.

If your computer equipment or other property is damaged or infected with viruses due to your use of this Website or downloading related content, we shall not be liable, and you should bear the corresponding risk yourself.

The product efficacy introduction provided on this Website is based on product ingredients and common skincare principles. Due to differences in individual skin quality, usage methods, etc., actual results may vary. We do not guarantee that the product results fully meet your expectations.

Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the People's Republic of China, and conflict of law rules do not apply.

Any dispute arising from or related to these Terms shall first be resolved through friendly consultation; if consultation fails, either party has the right to file a lawsuit with the people's court with jurisdiction at the location of Biotechnology (Shanghai) Ltd.

Contact Us

If you have any questions, comments or suggestions regarding these Terms, please contact us through the contact information published on this Website, and we will answer you promptly.